OpenTech Alliance, the leading developer of innovative technology solutions for the self storage industry, announced that White Oaks Mini Storage and EZ Lock Self Storage owner is changing the way access control is used through the industry’s first cloud-based INSOMNIAC CIA solution.
Angie and Mike Fox, owners and operators for White Oaks Mini Storage and EZ Lock Self Storage operate five locations in Illinois. Angie’s family have been in the storage industry for 30 years and when Mike left the medical devices industry in 2015 to run and grow the business full-time, he knew there had to be a better strategy than build it, put a manager in and go. Mike added, “the more we automated the faster we could grow”, which lead him to OpenTech Alliance.
“We were looking for an access control solution that would eliminate the pain points of the other leading solutions as well as allow us to manage our properties from my home office which is up to two hours away.” Mike added, “In the event one of our access systems gets knocked offline, I would need to drive an hour and a half just to push a reset button. Furthermore, if we have an issue I would submit an online ticket and then spend hours on the phone with tech support. Since implementing CIA, I am able to talk to a live customer support agent to get my system back online fast.
Mike uses the reports accessible from OpenTech’s IoE Control Center to gain actionable insights on his customers. Jon Loftin, VP and OpenTech IoE Product Owner added, “from virtually anywhere, Mike’s able to monitor who is using his facility, ensure delinquent customers are being locked out, use the open gate feature and utilize many more functions to help streamline his business operations.” Mike is excited to offer his customers hands-free access to his property with the Storage Genie app.
About OpenTech Alliance
OpenTech Alliance, Inc. is the leading developer of innovative technology solutions for the self storage industry. The company’s products and services include the INSOMNIAC line of self serve kiosks, INSOMNIAC Live! call center, INSOMNIAC CIA access control system and StorageTreasures.com online storage auctions. OpenTech solutions are designed to improve the customer experience, reduce operating costs and increase revenues for self-storage facilities. OpenTech Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech Alliance, Inc. Other company and product names may be trademarks of their respective owners.