Reading a negative online review is never pleasant. However, there are methods for recovering from such scrutiny and redeeming the reputation of your self storage business. The following outlines tips for responding without further damaging the reputation of your self storage business.
Overall, online review sites provide a service for both self storage tenants and businesses. If you make it a habit to monitor these websites for reviews about your business and respond in a sincere, professional manner, you may soon find that your positive reviews far outnumber the negative comments.
About the Author
Mike Schofield is the President and CEO of Phoenix-based MiniCo Insurance Agency, a provider of specialty insurance products and publications for the self-storage industry since 1974. MiniCo has partnered with London-based Lloyd’s to offer specialty property and deductible buy-back solutions for insuring the most challenging self-storage properties. MiniCo Insurance Agency, LLC, is a member of the Aran Insurance Services Group. For more information, visit www.minico.com.